Privacy Policy

At Wild Vale Outdoors, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and store your personal data when you use our website or book an experience.

Information we collect

We may collect and process the following data:

  • Name

  • Email address

  • Phone number

  • Emergency contact details

  • Relevant medical information (only where necessary for your safety)

  • Booking details and payment information

  • Any information you provide through contact forms or waivers

How we use your information

We use your information to:

  • Process and manage your bookings

  • Communicate important information about your experience

  • Ensure your safety during activities

  • Respond to enquiries

  • Comply with legal obligations

We will only use your data where we have a lawful basis to do so, including fulfilling a contract (your booking) or your consent.

Medical Information

Any medical or health information you provide is used solely to ensure your safety during activities.

This information is:

  • Kept confidential

  • Only accessed when necessary

  • Not shared without your consent unless required in an emergency

Payment Information

Payments are processed securely through third-party providers. We do not store your full payment details on our systems.

Sharing Your Data

We do not sell or rent your personal data.

We may share your data with:

  • Booking or payment providers

  • Emergency services (if required)

  • Legal or regulatory authorities if required by law

Data Storage & Security

We take appropriate measures to protect your personal data and prevent unauthorised access, loss, or misuse.

Your data is only kept for as long as necessary to:

  • Deliver our services

  • Meet legal, tax, or insurance requirements

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict how we process your data

  • Withdraw consent at any time

To exercise these rights, please contact us at:
info@wildvaleoutdoors.co.uk

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use the site.

You can control or disable cookies through your browser settings.

Third-Party links

Our website may contain links to other websites. We are not responsible for their privacy policies or content.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this policy or how your data is handled, please contact:

Wild Vale Outdoors

info@wildvaleoutdoors.co.uk