Terms & Conditions
Terms:
All bookings are provisional until full payment has been made.
Any illness, injuries or disabilities that can affect your ability to take part in the course must be declared.
For the protection of other clients, if you are unwell with an infectious illness (including COVID 19), you will not be allowed to participate in an open course. Our standard cancellation policy then applies.
Cancellation Policy:
If the weather is unsafe for a course or activity to take place, then we will reschedule to another agreed date. We bear no responsibility for any incidental costs (e.g. travel, accommodation. Please ensure you have relevant personal cancellation, accident and medical insurance to cover this).
Open Group Bookings
Full payment is required at the time of booking.
Cancellations made 7 days or more before the experience are eligible for a full refund or free transfer to another date.
Cancellations made 3–7 days before will receive a 50% refund or may transfer to another date.
Cancellations made less than 72 hours before the experience are non-refundable.
Private Group Bookings
A non-refundable deposit of 50% is required to secure your booking.
The remaining balance is due 14 days before the experience.
Cancellations made more than 14 days before will receive a refund of any payments made beyond the deposit.
Cancellations made 7–14 days before will receive a 50% refund of the remaining balance.
Cancellations made less than 7 days before are non-refundable.
Your Data:
• Our insurance provider requires each participant to complete a participation form which includes personal identifiers such as Name and Address, an Emergency Contact Number and details of any Medical Conditions or Injuries that may need to be managed during the course.
• Your personal data will not be given to any third party except the emergency services and our insurance provider in the event of an accident or injury.
• Images taken during a course may be shared via our social media channels and for promotional reasons both on and off line. Please let us know if you do not wish your photo to be taken.
• By accessing this website you agree to the terms and conditions of its use, if you do not agree with this then please exit and navigate away from the website.
Conditions of Participation
British Mountaineering Participation Statement. As part of our online booking form you are required to agree with BMC participation statement, this highlights the fact that the environment we are operating in is dynamic and has potentially high risk situations. Johanna Hofmann and her chosen instructors are all fully qualified and experienced to work in this environment with you and reserve the right to adjust, relocate or even cancel the day's activities if they feel safety is going to be compromised.
A situation might require rapid action on the part of the instructor to ensure safety. Where possible the reasons for any such decision/action will be discussed with you before, if this is not possible due to the dynamic nature of the situation the instructor will discuss and explain after. For the safety of you, your instructor and possibly people around you must follow all instructions given. If you are at all concerned or unhappy about any decisions made you must raise this with your instructor at the time and contact Johanna Hofmann directly.
Johanna Hofmann and her chosen instructors can and do work with under 18's, but for this to take place the parent or guardian must accompany the minor on all activities.
Johanna Hofmann works on 'challenge by choice'. If at any time you are uncomfortable or wish to stop please inform your instructor immediately. They will then discuss with you the options should you wish to cease partaking in the activity. On bespoke courses an alternative will be offered where location and time allow.
Should you wish to withdraw while out on a group activity this may require all clients to return to a safe roadside location if the instructor deems conditions too serious for you to remove yourself from the environment. No refund will be given in this instance. We strongly recommend you purchase personal cancellation, accident and medical insurance to cover this.
If you insist on removing yourself from the group against the instructor's advice then Johanna Hofmann and the instructor(s) will no longer hold a professional duty of care or be held accountable for your actions and any outcome resulting from them.
Johanna Hofmann and her chosen instructors are committed to equality and work hard to allow access for all to the outdoors. Medical conditions which are known and managed well do not preclude participation in our courses. Courses can be demanding physically, mentally and emotionally. It is essential that you declare any medical condition on your booking form and inform your instructor on the day of any issue which may impact on your participation, safety and enjoyment of the day. You must inform your instructor immediately on anything that arises during the course of the day, they can then work with you and take appropriate action suitable to the issue, location and conditions.
LIABILITY
Wild Vale Outdoors courses take place in the open countryside and are by their very nature not absolutely free from hazard. Wild Vale Outdoors makes every effort to minimise risk to clients and instructs clients in the safe negotiation of such risk as may remain. Consequently, the client acknowledges that there are circumstances in which an accident could befall a client without Wild Vale Outdoors being at fault and accepts that to that extent he/she is taking part in a Wild Vale Outdoors course at their own risk. Wild Vale Outdoors only accepts liability for physical injury to a client that is shown to result from obvious and complete negligence on the part of Wild Vale Outdoors. The client acknowledges that other loss, damage and expense (including, without limitation, loss of money, loss or damage to clothes and possessions, losses arising on the cancellation of a booking and the expenses of delay and harm caused other than by the negligence of Wild Vale Outdoors however arising is not the responsibility of Wild Vale Outdoors and that Wild Vale Outdoors liability is hereby limited.
During a course or event Wild Vale Outdoors act as wild food advisors, it is within the clients own choices as to whether or not they wish to eat the food provided to them, the client, therefore, takes liability for their own wellbeing. All foods discussed are either previously recorded as edible or have been eaten by the course leader, clients are in no way forced to eat anything.
Consumption of wild foods can potentially cause allergic reaction in certain individuals; we advise trying only small amounts of new wild foods on first consumption and there’s always the possibility of freak reaction which has no grounding or basis on the persons common bodily reactions to food Wild Vale Outdoors and its associated practitioners take no liability on these occasions.
Wild Vale Outdoors is not liable for guests consumption of any wild foods after an event has finished. This includes wild foods that are collected during an event and taken away by guests to consume separately to the event.
ANIMALS ON EVENTS
Open group events - Pets and animals are not allowed.
Private group bookings - Pets and animals are welcomed at most of our events, however we ask that owners understand that they attend at their own risk and at the owners liability. We cannot be held liable for any damage or injury caused by their pet or animal.
Owners must also ensure their pet or animal is kept under control and does not cause a nuisance to other attendees or damage to any property. We reserve the right to ask for a pet or animal to be removed at any time during an event if it is deemed appropriate to do so.